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- Vald i kassan - Expresfrakt: Jul 31 - Aug 04
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Fri standardfrakt världen över: 9–14 arbetsdgar
Incl. Tax & Shipping
Fri frakt över hela världen
Alla priser inkluderar skatt
Chatta i realtid: Chattikon på höger sida av webbsidan
E-post: thorngarden1@gmail.com
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THORN GARDEN
Contact Us
Whether you have a question about your order, need product advice, or simply want to connect — our team is ready to assist you with the care and discretion you deserve.
Live Chat
The fastest way to reach us. Click the chat icon on the right side of the page to start a real-time conversation with our support team.
Available during business hours. We typically respond within a few minutes.
Prefer to write to us? Send your inquiry to thorngarden1@gmail.com and we’ll get back to you as soon as possible.
Follow Us
Stay updated on the latest news, promotions, and product releases by following us on social media.
Shipping Policy
Every THORN GARDEN order ships with a tracking number. Choose the delivery speed that suits you at checkout — we ship to 200+ countries and regions worldwide.
Standard Shipping
Express Delivery
Expedited Express
Delivery & Tracking Summary
| Method | Delivery Time | Tracking Available | Cost |
|---|---|---|---|
| Standard Shipping | 9–14 business days | 7–12 days after dispatch | Free |
| Express Delivery | 5–7 business days | Within 24 hours of dispatch | Calculated at checkout |
| Expedited Express | 2–4 business days | Immediately after dispatch | Calculated at checkout |
Duties & Taxes — What You See Is What You Pay
Countries covered by our DDP service include, but are not limited to:
Exceptions — A Small Number of Destinations: For a very limited number of countries where DDP service is not available, customers may be responsible for local customs clearance and any applicable import duties. In such cases, we will contact you after your order is placed to explain the situation. If you are not comfortable with self-clearance or additional fees, we will arrange a full refund — no questions asked.
International Shipping
We ship to 200+ countries and regions worldwide. All delivery timeframes listed above are based on domestic United States shipping as a reference. Actual delivery times for other countries and regions may vary due to local postal network conditions, customs clearance, and regional logistics factors.
If you require a precise delivery estimate for your location, please contact us directly and we will provide the most accurate information available for your destination.
For general shipping inquiries, please reach us at thorngarden1@gmail.com.
Order Processing
Orders are typically processed and dispatched within 1–3 business days of payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Delays & Exceptions
All delivery timeframes are estimates and are not guaranteed. Delays may occur due to:
- Public holidays or seasonal peak periods
- Port closures or labor actions
- Adverse weather or natural events
- Customs inspection or clearance delays
- Circumstances beyond our control
Oversized & Overweight Items — Special Routing: Certain items that exceed standard carrier size or weight limits must be shipped via special logistics channels. As a result, actual transit times for these items may be longer than the estimated timeframes shown above. If your order is subject to special routing, we will notify you accordingly.
THORN GARDEN is not liable for delays caused by the above circumstances.
Order Interception & Cancellation
Once an order has been dispatched, it cannot be intercepted or recalled. If you wish to cancel an order that is already in transit, you must refuse delivery or return the package upon receipt in order to initiate a refund.
Please review your order carefully before completing your purchase. For pre-shipment cancellation requests, contact us as soon as possible at thorngarden1@gmail.com.
Contact Us
For shipping inquiries, tracking issues, or delivery questions:
thorngarden1@gmail.comthorngarden.shop
Return Policy
We stand behind every product we make. If something isn’t right, we’re here to make it right — with a straightforward, customer-first return process.
Contact Us
Email us at thorngarden1@gmail.com to initiate your return within 30 days of receipt. Do not send items back without prior approval.
Receive Return Address
Once your return is approved, we will provide you with our return address and DDP shipping instructions.
Refund Processed
Once received and inspected, approved refunds are issued to your original payment method within 10 business days.
Return Conditions
Returns must be requested within 30 days of the delivery date. To be eligible, your item must meet all of the following conditions:
✓ Item is unassembled, unused, and in its original condition
✓ All original hardware, components, and accessories are included
✓ Item is in its original, undamaged packaging
✓ Receipt or proof of purchase is provided
✓ Return has been pre-approved by our team
Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or error on our part (see “Defective or Incorrect Items” below).
Return Shipping Requirement
All return shipments must use a Delivered Duty Paid (DDP) shipping method — meaning all customs duties, import taxes, and clearance fees must be fully prepaid by the sender before dispatch.
Please Note: Any return shipment that arrives without DDP coverage — where customs duties or import fees remain unpaid — will be refused upon arrival. THORN GARDEN reserves the right to reject non-compliant return shipments. In such cases, the return will be considered void and no refund will be issued.
If you need guidance on arranging DDP return shipping, please contact us at thorngarden1@gmail.com before sending your return.
Defective or Incorrect Items
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at thorngarden1@gmail.com so we can assess the issue and resolve it promptly.
In cases of confirmed damage or error on our part, return shipping costs will be covered by THORN GARDEN.
Non-Returnable Items
The following items are not eligible for return under any circumstances:
Custom & OEM Orders: All custom-manufactured and OEM orders are non-cancellable and non-returnable once production has commenced. Please ensure all specifications are confirmed before placing a custom order. Contact us at thorngarden1@gmail.com with any questions prior to ordering.
If you are unsure whether your item qualifies for return, please contact us before initiating the process.
How to Exchange
The fastest way to get the item you want is to return your current item and, once the return is accepted, place a new order separately. This ensures the fastest possible turnaround and guarantees stock availability.
European Union — 14-Day Cooling-Off Period
Discreet Return Handling
We understand the importance of privacy. All return shipments are processed and handled with the same discretion as your original order. Return packages are received and inspected by our team in a secure, private environment.
No product descriptions or brand identifiers appear on any external packaging or documentation associated with your return.
Refund Timeline
Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed as follows:
Refund issued to: Original payment method
Processing time: Within 10 business days of approval
Additional delay: Your bank or card issuer may take additional time to post the credit
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at thorngarden1@gmail.com.
Contact Us
For all return, exchange, and refund inquiries:
thorngarden1@gmail.comthorngarden.shop
THORN GARDEN — Factory Overview
Our Own Facility.
Our Own Standards.
At THORN GARDEN, we own and operate our entire manufacturing facility. With over 20 years of expertise, every piece is built in-house under strict quality control — from raw material selection to final finishing. No outsourcing. No compromise.
01 — Laser Cutting
Fiber Laser Cutting Workshop
Our large-format fiber laser cutting machine delivers micron-level precision on steel and metal sheet components. Every bracket, frame, and structural element begins here — cut to exact specification before moving to fabrication. This technology eliminates human error and ensures dimensional consistency across every production run.
FIBER LASER CUTTING WORKSHOP — THORN GARDEN FACILITY
02 — Metal Fabrication
Steel Fabrication & Welding
Our metal fabrication workshop handles the full range of structural assembly — from press forming and grinding to precision welding. Skilled technicians work across multiple stations simultaneously, ensuring efficient throughput without sacrificing the structural integrity that THORN GARDEN products are known for.
STEEL FABRICATION & WELDING WORKSHOP — THORN GARDEN FACILITY
03 — Custom & OEM
Custom & OEM Orders Welcome
We understand that every client has unique needs. Our team delivers fully tailored manufacturing and OEM solutions — from structural design to branded packaging — for retailers, distributors, and individual buyers worldwide.
Structural Design
Custom dimensions & engineering to your exact specifications.
Premium Materials
Carbon steel, stainless steel, solid wood, leather & memory foam.
Private Label & OEM
Full branding support for your business identity and packaging.
Flexible MOQ
Small runs or large-scale production — we accommodate both.
ORDER PACKING & DISPATCH AREA — THORN GARDEN FACILITY
04 — Visit Us
Come See It for Yourself
We warmly welcome clients, partners, and distributors to visit our factory in person. Seeing is believing — come experience our production lines, inspect material quality firsthand, and meet our team.
PRODUCTION FLOOR & FACILITY OVERVIEW — THORN GARDEN
Get in Touch
Schedule a Factory Visit
Whether you are a retailer seeking a reliable OEM partner or an individual looking for something truly exceptional — we invite you to visit and see our standards in person.
Contact Us — thorngarden1@gmail.comWe typically respond within 24 hours.
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