Privacy Policy
Privacy Policy
Your privacy matters to us. This Policy explains how THORN GARDEN collects, uses, and protects your personal information when you shop with us at thorngarden.shop.
Contents
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- Cookies
- User-Generated Content
- Third-Party Links
- Children's Privacy
- Data Security & Retention
- Your Rights & Choices
- International Data Transfers
- Changes to This Policy
- Contact
Information We Collect
We collect personal information from the following sources:
Directly from You
Name, address, phone, email, order details, account credentials, shopping activity, and customer support communications.
Automatically (Cookies)
Device info, browser type, IP address, network details, and how you interact with our Site via cookies and similar technologies.
From Third Parties
Payment processors, logistics partners, and service providers (including Shopify) who support our operations.
From Advertising Partners
Behavioral and interaction data from pixels, web beacons, and third-party analytics tools used on our Site.
How We Use Your Information
- To process orders, payments, and fulfillment
- To manage your account and send order-related notifications
- To arrange shipping, returns, and exchanges
- To send marketing and promotional communications (opt-out available via unsubscribe link)
- To detect and prevent fraud or unauthorized activity
- To provide customer support and improve our Services
- To comply with applicable legal obligations
How We Share Your Information
We may share your personal information with the following parties for legitimate purposes:
- Service providers (payment processing, shipping, IT, analytics, customer support, cloud storage)
- Business and marketing partners, including Shopify
- Affiliates within our corporate group
- Third parties when required by law, court order, or to protect our rights
- Successors in the event of a merger, acquisition, or business transfer
We do not sell your personal information to third parties for their own marketing purposes.
Cookies
We use cookies and similar technologies to power and improve our Site, remember your preferences, and run analytics. Third-party partners may also place cookies on our Site for advertising and analytics purposes.
You may manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features. For details on Shopify's cookie practices, visit shopify.com/legal/cookies.
User-Generated Content
If you post product reviews or other content on our Site, that content is publicly visible. We are not responsible for how others use publicly available information you choose to share.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently before providing any personal information.
Children's Privacy
Our Services are intended for adults only and are not directed at children. We do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided us with their personal information, please contact us immediately for deletion.
Data Security & Retention
We implement reasonable technical and organizational security measures to protect your personal information. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, and enforce our agreements.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request access to the personal information we hold about you.
Right to Delete
Request deletion of your personal information from our records.
Right to Correct
Request correction of inaccurate personal information.
Right to Portability
Receive a copy of your data and request transfer to a third party.
Restrict Processing
Ask us to stop or limit processing of your personal information.
Withdraw Consent
Withdraw consent where processing is based on your consent.
Opt Out of Marketing
Unsubscribe from promotional emails at any time via the unsubscribe link.
Right to Appeal
Appeal our decision if we decline to process your request.
To exercise any of these rights, contact us at thorngarden1@gmail.com. We will not discriminate against you for exercising your rights.
International Data Transfers
Your personal information may be transferred to and processed in countries outside your own, including Hong Kong SAR and the United States. Where required by law, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses to safeguard your data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Policy periodically.
Contact Us
For privacy questions, data requests, or complaints:
thorngarden1@gmail.comTHORN GARDEN