Shipping policy

Shipping Policy Last Updated: July 2026

Shipping Methods & Delivery Timeframes

We offer the following shipping options at checkout:

  • Standard Shipping (Free): 9–14 business days. Tracking available 7–12 days after dispatch.
  • Express Delivery: 5–7 business days. Tracking available within 24 hours of dispatch.
  • Expedited Express: 2–4 business days. Tracking available immediately after dispatch.

All delivery timeframes are based on domestic United States shipping as a reference. Actual delivery times for other countries and regions may vary due to local postal networks, customs clearance, and regional logistics factors. If you require a precise delivery estimate for your location, please contact us directly.

Oversized & Overweight Items

Certain items that exceed standard carrier size or weight limits must be shipped via special logistics channels. As a result, actual transit times for these items may be longer than the estimated timeframes shown above. If your order is subject to special routing, we will notify you accordingly.

Order Processing

Orders are typically processed and dispatched within 1–3 business days of payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Duties & Taxes

For most countries — including the United States, United Kingdom, and all EU member states — we ship on a Delivered Duty Paid (DDP) basis. The price you see at checkout is the final price. No customs duties, import taxes, or additional fees will be charged upon delivery.

For a limited number of destinations where DDP service is not available, customers may be responsible for local customs clearance and applicable import duties. We will contact you if this applies to your order.

Delays & Exceptions

All delivery timeframes are estimates and are not guaranteed. Delays may occur due to public holidays, port closures, adverse weather, customs inspections, or other circumstances beyond our control. THORN GARDEN is not liable for delays caused by such circumstances.

Order Cancellation After Dispatch

Once an order has been dispatched, it cannot be intercepted or recalled. If you wish to cancel an order already in transit, you must refuse delivery or return the package upon receipt to initiate a refund.

Contact Us

For shipping inquiries, tracking issues, or delivery questions, please contact us at: Email: thorngarden1@gmail.com Website: thorngarden.shop